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ESTIMATED SHIPPING TIMES Within the United States USPS First Class Mail (only available on 1lb. or less): 1-3 days UPS Next Day Air: Next business day, usually by 10:30 am (Saturday delivery is NOT included- if your order ships on Friday, you won’t get it until Monday) UPS Second Day Air: 2 business days, by the end of the day (Saturday delivery in NOT included) UPS Ground: 1-5 business days International USPS First Class International: Usually 1-3 weeks, but possibly up to one month USPS Priority Mail international: Usually 6- 10 business days, but possibly up to one month UPS Worldwide Express: 1-3 business days UPS Worldwide Expedited: 2-5 business days. RETURNS/REFUNDS All Cinch Gaming products may be returned for a refund for a period of 14 days after the item was received. Returns are subject to a 15% restocking fee and must be in the original condition in which the product was received. Any damaged or non-working returns are not eligible for a refund. Controllers returned with damaged headset ports are non-refundable and are not covered under warranty. Controllers returned with the void warranty label removed, punctured, or otherwise tampered with are not eligible for a return, refund, or warranty repair. Please note: We do not refund any customs fees that may be applied to international shipping customers. Custom vinyl decals, Rush service, and shipping charges are non-refundable. “Make it a Cinch controllers” are not eligible for a refund but are still covered under a 30 day limited warranty. To process a return or refund you must first contact us at firstname.lastname@example.org.