Repairs and Warranty Claims

Repairs

My repair is under warranty, what do I do next?

1. Download the warranty form here.

2. Print and fill out the form, mail form and controller to the address on form.

3. We will test controller upon arrival and email you shortly after.

PS4 CONTROLLERS NOT UNDER WARRANTY CAN NOT BE REPAIRED AT THIS TIME

PS4 CONTROLLERS NOT UNDER WARRANTY WILL BE SUPPORTED FOR ACTION BUTTON REPAIRS.

My repair is not under warranty, what do I do next?

1. Please email us at support@cinchgaming.com

Controller Returns

I want to return my controller.

1. All returns are subject to a 25% restocking/build fee - as all orders are custom built.

2. Please email us at support@cinchgaming.com.

3. After receiving direction via email, we will test your controller upon arrival to insure it was not damaged by the user.