FREQUENTLY ASKED QUESTIONS


How long does it take to get my controller?

Normal build time is anywhere from 1-3 weeks. Domestic shipping within the U.S. typically takes 2-3 business days. International shipping time is about 1-2 weeks.

You can add RUSH Service to any order to lower the build time down to just 2-3 business days. Shipping times remain the same.

View Shipping Times here.

Do you ship Internationally? 

Yes – We ship all over the world! You can calculate your shipping cost by entering your address in your shopping cart under “shipping”. Please note that customs fees are NOT included in the cost of shipping. Cinch Gaming does not pay customs fees. If you need to pay customs fees you will most likely have to pay at the time of delivery.

My controller is under warranty, how do I get it repaired.

 E-mail us at support@cinchgaming.comand ask for a warranty.

Fill out the requested information. Be sure to select “replacement” under “I want to request for a”. When you are finished select “Submit”.

You will get an automated reply with your RMA number. Include that number when you ship your controller back to us.

Your controller must be shipped to us within a week of submitting the RMA, or it may be subject to repair fees.

Box it up and ship to this address: Cinch Gaming, 32969 Hamilton Court, Suite G-200, Farmington Hills, MI 48334

My controller is under warranty, how do I get it repaired.

Yes, we can still repair your controller, but certain fees will apply. Please note that manufacturers often introduce new models and make internal changes to their controllers. As a result our customers need to be aware that Cinch Gaming may not be able to service some older model controllers as we no longer have the parts. Before you send a controller in for repair, please weigh the minimum and maximum repair fees against the cost of purchasing a new controller. If we are unable to repair your controller it will be returned to you as is and all fees still apply.

If you are unsure if your controller is considered an older model please e-mail us at support@cinchgaming.com to ask.

Can I send in my own controller to be made into a Cinch? 

Absolutely, in fact you will save money this way. Check out our send in service on the menu or below in the footer.

What is the warranty on a Cinch Controller? 

Every new cinch ships with an included 30 day limited warranty that covers manufacturer problems. This does not cover user generated problems. 

You can opt for a
6 Month Warranty that extends the 30 day limited warranty.

What does my warranty cover? 

The 30 day warranty covers the full functionality of the controller upon delivery. We will repair and service the controller for free for any defects that are found with workmanship or equipment failure. The warranty does NOT cover: 

- Excessive wear or damage to the controller.

- Wear or damage to the thumbsticks or shells.

- Damage to the controller headset port.

- Please see our full set of Terms and Conditions.


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